Tuesday, July 27, 2010

Walmart oil change gone wrong

I know I know.  Support Walmart???  I just needed a frickin oil change.   What could go wrong.   Brought my car in during lunch.   35 minutes later I stopped by the shop and see the guy parking it in the parking lot.  He says nothing as he walks in.  (Short term memory he checked me in.)   So I told the guy at counter that's my car and the guy slides a form in front of me and says please sign this.   Apparently you have a tire that will fail if you drive it off the lot.  I said wow what's wrong with it?   He says he has no idea.   I said could I talk to the tech?   No he's moved on to other vehicles.   I said we'll if it's dangerous what do I do?   He says you could replace it.   I said I'm not replacing it until I see what's wrong with it.   The manager says I'll need to wait 45 minutes for them to put it back on the rack.   I mention they might of paged me to come look at it.  He said they  looked for me.   :)  I doubt that since when I walked up they didn't even realize it was my car.    I said could I speak to a manager?   He says sure.  The manager proceeds to tell me it Walmarts policy to protect them from some recent law suits.   I mention how they could of handled it and he agrees but insists I sign this form.   I sign it and go out and look at the tire.   Look and feels fine to me.   I call Discount and they check and since I have the free replacement warranty "no hassle"   they will take care of me.   Whoo hoo!

But I need a new place to get oil changes!

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